How can we help you?
Our team is available to answer your questions, help with technical issues, and collect your suggestions for improvement.
Address
Visit us
Rue BERKA No. 60, Oujda, MoroccoFrequently asked questions
Before contacting us, you may want to review the answers to the most common questions:
Report an issue
Have you found a bug, incorrect information, or a service that is no longer available? Help us improve the app by reporting it.
To report an issue, send an email to contact@migranthelp.com or contact@pionniers.ma and include:
- A clear description of the issue you encountered
- The name of the city and service concerned, when relevant
- The type of device and app version you are using
- Screenshots if possible, to help us reproduce the issue
Response time
We aim to respond to all requests within 48 business hours. For urgent matters, phone contact during working hours is recommended.
Data deletion
Would you like to delete the data associated with your use of Migrant-e-s Help? Visit our dedicated page for the full procedure.
Go to the data deletion page →
The app does not require an account. However, you can request deletion of any technical data collected, such as Firebase identifiers, notification tokens, and analytics data.
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Download the app
Migrant-e-s Help is available free of charge on:
Legal information
Read our legal documents to learn more about our practices:
- Privacy Policy — How we protect your data
- Terms of Use — Rules for using the application
- Delete Data — Request the deletion of your data